1. Return Policy At Winston Expeditions, we want you to be satisfied with your purchase. If there is an issue with your product, please contact us within 7 days of receiving your order. Returns are accepted only for defective or damaged products.
2. Conditions for Return
- Products must be returned in their original condition and packaging.
- We do not accept returns for products that have been used or damaged by the customer.
- To initiate a return, please contact us at [email protected] with your order details.
3. Refunds Refunds will only be issued in cases where the product is damaged or defective. Refunds will be processed after we inspect the returned product, and the amount will be refunded to you via the same method used to process the original transaction.
4. Cash on Delivery Orders For cash on delivery orders, we will refund you in cash or via a direct bank transfer for the return of a defective or damaged product.
5. Exchange Policy We do not offer exchanges. If you wish to replace your product, please follow our return procedure and place a new order.
6. Contact Information For any questions regarding our return or refund policy, please contact us at [email protected].